Staffing

Technical skills are important for many jobs, and customer service is no different. There are certain types of technical skills that are beneficial for those working in customer service. Are technical skills hard skills or soft skills? There are a number of skills needed to complete various jobs, and they are broken down into two…

Customer service can embody many names and roles, but they all have the same goal – a satisfied customer. Customer service executives have an important role in ensuring that customer service teams are operating efficiently and providing the best customer experience. What are high level customer service skills? Providing excellent customer service requires employees to…

Just because customer service representative is typically considered an entry level job, doesn’t mean that it’s always a simple one. Companies should look for people who possess certain traits and skills of a good customer service representative. What are 5 good customer service traits? Being a customer service representative isn’t the easiest job, and there…

Good customer service is a crucial part of a company’s success and can make all the difference when customers are deciding where their loyalties lie. According to a study done by Microsoft, 90% of consumers consider quality of customer service an important factor when determining whether or not they will do business with a brand…

Providing customers with quality customer service is often a key part of a company’s success. It is important to consider the qualifications of the people being placed in these customer service roles to ensure that they meet the company’s standards to deliver exceptional support to their customers.  What are the duties and responsibilities of a…

Gone are the days when people were required to comb through newspapers, peruse local bulletin boards, or speak with various businesses in order to find a job. The internet has made it easier than ever for job seekers and companies to connect, giving both sides more options. However, many companies are finding that there are…

Companies are more frequently turning to artificial intelligence (AI) to help them optimize their resources and productivity. Being able to automate processes or tasks, especially in the area of recruitment, increases efficiency and saves time. Because of the ongoing labor shortage and the demand for highly-qualified candidates, a company’s recruitment process is an important part…

Hierarchy is generally important in most jobs within organizations, both large and small. As such, almost every finance department has a set hierarchy, though the specific titles may vary by organization. It is important to understand the hierarchy of finance jobs because it often explains the specific duties attributed to each position and maps out the workflow…

The field of finance is incredibly broad and incredibly old. Finance has been around for thousands of years. However, the modern finance industry is a little bit different than in ancient times, seeing as we have computers, the internet, and more ability to keep track of where money goes. Positions in finance vary by company or organization,…

Many job titles exist to describe people who handle finances, from financial analysts to accountants to tax auditors, but there are a lot of details contained within position titles and job descriptions that help us discern the differences between each title. Finance is a huge industry that requires many different working parts to ensure the entire machine functions. To…