Retaining

Loyalty and self-sufficiency are characteristics of a good customer, and good customers are who companies want to attract and keep for the long term. This starts with providing excellent customer service in addition to quality products and services. What is good customer service? Thanks to the internet, customers have a seemingly limitless number of options…

As the scope and use of artificial intelligence (AI) increases, many are left wondering if they are going to be replaced by a computer or robot. While there are jobs that may be replaced by AI, areas such as human resources (HR) benefit from using AI to augment current practices but aren’t likely to be…

A large part of a company’s success is dependent upon its employees. Ensuring employee engagement and satisfaction not only leads to less turnover but also increases productivity and profitability. Incorporating artificial intelligence (AI) tools is one way that companies are modernizing their employee management operations.  How is AI used in employee engagement? Companies are more…

The popularity of generative artificial intelligence, or generative AI, has exploded over the last year, but it’s a hot button topic in many industries. For people who work in creative industries, the rise of generative AI feels like a threat to their passion and livelihood, and so a fair amount of controversy and negative connotations…

During recent years virtual job interviews have increased exponentially, and one interview practice that is growing is the use of artificial intelligence (AI). Utilizing artificial intelligence in the recruitment process can save companies a lot of time and improve efficiency, but how do AI interviews fit into this? How is AI used in interviews? There…

Human resources (HR) has had to adapt a lot in recent years, and many organizations have come to realize the vital role HR plays in their success. Companies are increasingly investing in various types of technology to aid HR and drive advancement. The use of artificial intelligence (AI) in recruitment and selection has become a…

The use of artificial intelligence (AI) is on the rise, and many organizations are discovering more applications for it all the time. Companies are finding that AI is particularly useful during the hiring process, but there are pros and cons of using AI in recruitment.  What is the problem with using artificial intelligence to do…

Artificial intelligence (AI) has the potential to reduce bias in the hiring process, but if the technology isn’t trained and implemented correctly, bias can also be perpetuated. Developers and organizations must be attentive to the algorithms and data being used to ensure that they are not furthering bias or discrimination. What is a problem with…

Artificial intelligence (AI) has many benefits, but organizations must be mindful when using this technology. Without proper safeguards in place to prevent it, AI can lead to bias and discrimination. What is one potential cause of bias in an AI system? While there are many ways that bias can be introduced into AI systems, it…

Many look to artificial intelligence (AI) as a way to reduce the amount of human bias that goes into decision-making. However, since AI is designed and implemented by humans, the potential for bias still exists. What are the main sources of biases in machine learning? Three sources of biases in AI or machine learning (ML)…