Posts by PEG Staffing
What are good questions for difficult conversations?
If you’re trying to figure out where to start, how to start and how to stay on topic in a difficult conversation, you’ve come to the right place. At work, difficult conversation topics that are sensitive in nature will need to be handled with even more care. Whether you’re discussing poor performance, a negative review…
Read MoreWhat are the four stages of complex conversations?
Why do I struggle to have difficult conversations? If you’re asking yourself why you are struggling to have difficult conversations at work, the answer might be as simple as the relationship is already strained, lack of confidence in your communication skills, or even a fear of conflict. It’s important to remember that the discomfort you…
Read MoreWhat are three techniques for approaching difficult conversations?
Difficult conversations are a necessary part of both our personal and professional lives. If you’re unsure of how to approach them, this article is for you. Addressing negative comments, bringing clarity to a misunderstanding, and sharing constructive criticism are just a few examples of difficult conversations that you might encounter at home or the office. …
Read MoreHow Do You Handle Challenging Situations and Difficult Conversations at Work?
If you’ve never asked yourself the question, “How do you handle challenging conversations in the workplace?”, now is the time. In this article, we’ll explore a few techniques for managing challenging conversations in the workplace and help you to answer with confidence that you handle them well! Workplace conflicts can really affect the dynamics so…
Read MoreWhat Are the 3 Types of Difficult Conversations?
In order to learn how to navigate difficult conversations, it’s important to understand the different types. Here are three types of difficult conversations and examples of each. Factual: The conversation is based on facts, specific events, numbers or anything that may be measurable. For some, this type of conversation might be easiest to tackle since…
Read MoreHow Do You Approach Difficult Conversations With Staff?
How you approach difficult conversations with your staff is important. While they can be an opportunity for growth and improvement for both you and the person you’re having the conversation with, they’ll also set the tone for the future of communication within your company. Whether addressing negative comments, giving constructive feedback or tackling another issue,…
Read MoreWhat are the five steps to having difficult conversations at work?
Five Steps to Having Difficult Conversations at Work So you need to have a difficult conversation…now what? Difficult conversations are inevitable if we want to keep the atmosphere palatable and productive in the workplace. Ignoring issues or failing to address difficult situations by avoiding conversations altogether may have effects that bleed into your entire business…
Read MoreHow Do Managers Train to Have Difficult Conversations?
As a manager, you’ll likely encounter a number of situations with which you’ll need to have a difficult conversation. A few examples of difficult conversations with employees might be providing feedback following an incident, discussing poor performance or tardiness, or even conflict resolution within your team. Regardless of the reason, you’ll want to be prepared…
Read MoreWhat Are the Roles and Responsibilities of a Call Center Head?
The call center manager is an important role within a customer service team. Their actions and behaviors will set the tone for how the other members of their team conduct themselves, so a call center head must be a strong leader. What are the roles and responsibilities of a call center head? In a nutshell,…
Read MoreWhat Are the Main Responsibilities of a Call Center Representative?
Call centers serve as a team of customer service specialists who manage inbound and outbound customer phone calls. They are an important part of any organization because they interact with customers on a daily basis and are often the “face” of a company. What is the job description of a call center receptionist? Call center…
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